Refund Policy

PlainCare · Last updated: 2026-09-21

7-day money-back guarantee, no questions asked.
If PlainCare turns out not to be what you expected, email us within 7 days of your purchase and we will refund that payment in full.

1. What this policy covers

Purchase	Refundable	Window
PlainCare Plus — first payment of a new subscription (monthly or yearly)	Full refund	Within 7 days of that payment
Full report unlock — a one-off payment for one uploaded report	Full refund	Within 7 days of that payment
Later recurring charges on an ongoing PlainCare Plus subscription	Full refund	Within 7 days of that charge, if the app was not used in that billing period

2. How to request a refund

Email support@mojowaylife.com with “Refund Request” in the subject line (the link fills it in for you).
Include the email address you used at checkout, or your payment receipt number — either one is enough for us to find the payment.
Telling us what went wrong is optional. It helps, but we do not require a reason.

3. How long it takes

Step	Timeline
We acknowledge your request	Within 24 hours
Refund issued to your original payment method	Within 2 business days of approval
Funds appear on your statement	Typically 5–10 business days, depending on your bank

You receive a full refund of the amount paid. There are no cancellation fees and no deductions. You receive an email confirmation when the refund is issued.

4. Cancelling a subscription

You can cancel PlainCare Plus at any time by emailing us, or from your account page if you subscribed on our website. If you subscribed inside the PlainCare app, cancel from your App Store or Google Play subscription settings.
Cancelling stops future charges. You keep access until the end of the period you already paid for.
Cancelling does not by itself refund a past charge — if you are inside the 7-day window, ask for the refund in the same email and we will handle both.

5. When a refund is not available

Requests made more than 7 days after the charge, for that charge.
Repeated refunds on the same account where the pattern indicates abuse.
Access obtained through fraud, or where our Terms of Service were violated.

Outside these cases we look at each situation individually and may still offer a partial refund.

Disputes. If something has gone wrong with a payment, please email us first. We would far rather refund you directly than have you open a chargeback with your bank — it is faster for you and it keeps the record clean. Charges appear on your statement as MOJOWAY or PLAINCARE.

6. Contact

Email: support@mojowaylife.com
Operator: Mojoway Spectrum Limited, Hong Kong SAR, China (Company Registration Number: 80630518)
We typically reply within 24 hours.

See also: Privacy Policy · Terms of Service
PlainCare explains lab results in plain language. It does not diagnose, treat, or replace your doctor.