Privacy Policy

PlainCare · Last updated: 2026-09-21

PlainCare turns your lab results into plain-English explanations. We collect the minimum data needed to do that, we never sell your data, and you can delete everything at any time.

1. Who we are

MOJOWAY SPECTRUM LIMITED operates PlainCare at lab.mojowaylife.com. For any privacy matter, contact us at brian@mojowaylife.com.

2. What we collect

Data	When	Why
Lab text you paste, or text read from a photo of your report	Only when you use the free preview or full interpretation	To generate your explanation (AI processing)
Your photo	Only when you upload one	Text is extracted within seconds; the photo itself is never stored — it is deleted immediately after processing
Email address	Only if you choose to receive your preview by email	To send you the preview and launch discount
Consent record (an anonymous device ID + timestamp)	When you agree before first use	Proof of consent, required by law
Medication names, doses and reminder times you set	When you use My Meds reminders	To show reminders at the times you choose; you can delete any reminder anytime
Care Circle contact name and email	Only when you add someone to your Care Circle	To send your chosen contacts the status updates you decide to share; you can remove any contact anytime
Sign in with Apple (an opaque Apple user identifier, plus your name and email only if you choose to share them)	Only if you tap "Sign in with Apple" in the App	To sync your subscription and preferences across devices. We never see your Apple password, and you can use private email relay
Purchase status	When you subscribe	To unlock full reports (payment is handled by Stripe, the App Store and Google Play; we never see your card number)
Anonymous usage events (e.g. "pageview", "checkout")	While you browse	To understand product usage; no personal data, no advertising trackers

3. How AI processes your data

Your lab text is sent to DeepSeek (our AI provider) to produce plain-language explanations. We instruct the provider to process the text only for your request. AI output is educational, not medical advice — always confirm important results with a healthcare professional.

4. Who we share with

Stripe, the Apple App Store and Google Play — payment processing for subscriptions and purchases.
DeepSeek — AI text processing for your explanation.
Alibaba Cloud — email delivery, when you request your preview by email.

We do not sell, rent, or trade your personal data. We do not run third-party advertising or ad tracking.

5. How long we keep data

Full reports: kept for 12 months, then automatically deleted.
Uploaded photos: deleted immediately after text extraction (seconds).
Consent records: kept until you delete them or withdraw consent.
Email (if provided): kept until you delete it or unsubscribe; every email contains an unsubscribe link.
Anonymous usage events: up to 12 months.
Medication reminders: kept until you delete the reminder.
Care Circle contacts: kept until you remove the contact.
Sign in with Apple account record: kept until you delete your data; deleting your data removes the account link.

6. Your rights (GDPR, CCPA, and everywhere else)

Wherever you live, you have the right to:

Access your data,
Correct inaccurate data,
Delete your data ("right to be forgotten"),
Withdraw consent at any time,
Object to or restrict processing, and
Data portability — get a copy of your data in a readable format.

Under the CCPA: you may ask what we collect, delete it, and opt out of "sales" — we do not sell data, so there is nothing to opt out of.

How to delete your data right now: open PlainCare → footer → “Delete my data” → confirm. This permanently deletes your reports, session records, consent record, and email (if you gave one). Or email brian@mojowaylife.com and we will delete everything within 7 days and confirm to you. Subscriptions bought in the app are managed by the App Store or Google Play; subscriptions bought on our website are managed from your account page.

7. Children

PlainCare is for people 13 years of age or older. We do not knowingly collect data from children under 13. If you believe a child under 13 has used PlainCare, contact us and we will delete their data immediately.

8. Apple App Privacy

Sign in with Apple: when you sign in, Apple verifies your identity and gives us an opaque user identifier. Your name and email are shared with us only if you choose to share them in the Apple prompt. Apple's "Hide My Email" (private relay) is fully supported. We never receive or store your Apple password.

In the App Store, PlainCare's privacy label reflects: Health & Fitness data (lab results text) used for App Functionality, linked to you only if you subscribe; Contact Info (email) used for App Functionality and communications, only if you provide it; no tracking, no advertising, no third-party data sharing beyond the processors listed in section 4.

9. Security & transfers

All traffic uses HTTPS (TLS). Servers are access-controlled. Data may be processed on servers in the United States, Hong Kong, and mainland China by our named processors, with appropriate safeguards.

10. Changes to this policy

If we change this policy, we will update the date above and, for material changes, notify you in the app. Continued use after a change means you accept the updated policy.

See also: Terms of Service · Refund Policy
PlainCare explains lab results in plain language. It does not diagnose, treat, or replace your doctor. Always consult a healthcare professional for medical decisions.